Refund Policy

Last updated November 22, 2024

At ChatBridge, we aim to provide a seamless and satisfying experience for our users. If you are not completely satisfied with our service, we’ve outlined our refund policy below to ensure transparency and fairness.

Refund eligibility

We offer refunds under the following conditions:

• You have subscribed to a paid plan and have not used more than 10% of your plan’s allocated API requests.
• The issue leading to your dissatisfaction is directly related to the functionality of ChatBridge, and our support team has been unable to resolve it.
• Your refund request is made within 7 days of your initial subscription payment.

Non-Refundable Charges

We do not offer refunds for the following charges:

• Taxes and payment gateway fees associated with the subscription or transactions.
• Payments directly made to Facebook for using their APIs or related services.

Refund Process

To request a refund, please contact our support team at [email protected] with the following details:

• Your ChatBridge account email address
• The reason for your refund request
• Proof of payment
• Any additional information you deem necessary

Refund Timeline

Once your refund request is received, our team will review it and get back to you within 2-3 business days. If your request is approved, the refund will be processed within 7 business days.

Changes to the Refund Policy

ChatBridge reserves the right to make changes to this policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.